Refund policy

Return and Refund Policy

At Motives Accessory, we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Return Eligibility To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Please retain your receipt or proof of purchase.

How to Start a Return To initiate a return, please contact us at ejabmotives@gmail.com.. Kindly note that returns should be sent to the following address:

1212 Stanford Ave. #110 Los Angeles, CA 90021

If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any questions regarding returns, feel free to reach out to us at ejabmotives@gmail.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right.

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide a justification. As mentioned above, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds Once we’ve received and inspected your return, we’ll notify you of the approval status of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at ejabmotives@gmail.com.